SaaS customer agreements
Set subscription terms, user limits, renewal mechanics, support and availability expectations in language customers can follow.
Clause focus: usage, renewal and service levels
Discuss this agreementTechnology contracts for Irish businesses
Technology, SaaS and Software Contracts
Your product changes. Your agreements need to keep up. Ian's Covenant helps technology teams set clear terms for SaaS subscriptions, software licences, master services agreements and development projects.
Make terms repeatable.
Based in Navan, County Meath. Supporting Irish technology businesses nationwide.
Customer agreement
Ready to reviewSubscription terms
Recurring
Clear scope
Software licence
Usage rights set out for each delivery model.
Data responsibilities
Terms should match how the product handles data.
Choose the right document
Agreements for Technology Businesses
Each agreement should fit the way you sell, build or support technology. Start with the document behind the deal.
Software licence agreements
Define permitted use for on-premise software, embedded products or white-label distribution, including the rights each party receives.
Clause focus: licence scope and restrictions
Discuss this agreementMaster services agreements
Put the core commercial terms in one framework, then use statements of work to set out each client engagement.
Clause focus: statements of work and change control
Discuss this agreementWeb development contracts
Record project scope, milestones, testing windows and acceptance criteria before a build turns into a dispute about what was included.
Clause focus: scope, delivery and acceptance
Discuss this agreementConsultancy and reseller terms
Set out responsibilities for technology consultants, channel partners and resellers, including how each party may present and support the product.
Clause focus: responsibilities and customer hand-offs
Discuss this agreementProtect the working relationship
Intellectual Property and Data Responsibilities
Ownership and data terms should reflect what each party contributes and how the service actually operates. Ownership must be clear.
Who owns the work?
Development agreements can distinguish your existing tools and code from new work made for a client. They can also state when a customer receives a licence rather than ownership.
Drafting points to consider
Identify background materials, define newly created work, and set out any licence rights needed to use or maintain the deliverable. Include third-party components where relevant.
Who handles the data?
Terms should describe the data each party handles, permitted use and the practical responsibilities attached to the service. Paper terms need to match the product flow.
Drafting points to consider
Map the parties' roles, set out permitted processing instructions, and address access, security responsibilities, incident reporting and return or deletion at the end of the service.
Terms your team can deliver
Service Levels, Acceptance and Change
Promises in the contract should match your team, systems and delivery process. Set workable promises.
Availability and support
Define the service hours, support channels and response commitments your operation can meet. Keep planned maintenance and service exclusions clear.
Example clause: Support hours and response targetsTesting and acceptance
For project delivery, agree how a customer tests the work, the time allowed to report issues and what happens when a deliverable needs correction.
Example clause: Acceptance testing periodChange and transition
Use a change process for new requirements. Plan for termination, customer data handling and a practical handover where the service ends.
Example clause: Change request and exit stepsFor teams building and selling technology
Built for Irish Technology Teams
Different teams face different contract pressure. Start with the deal you need to put on a sound footing.
Moving beyond early customers
Replace one-off terms with a repeatable subscription agreement as your customer base grows.
Talk through your termsManaging multiple client projects
Use a master framework with statements of work that record each project's scope and delivery.
Talk through your termsScoping web and product builds
Clarify deliverables, change requests and ownership when your team works with clients and suppliers.
Talk through your termsUpdating terms for today's product
Review legacy agreements when features, support models or customer expectations have changed.
Talk through your termsA clear next step
Get the Right Agreement Behind Your Product
Tell Ian's Covenant what you sell, how the deal works and when you need the agreement. Start with the deal. We can then discuss the right drafting, review or negotiation support.