Online terms and conditions
Set out order acceptance, prices, payment, delivery, returns and cancellations in language customers can follow.
Check that the wording fits the actual checkout and fulfilment steps.
Contract support for consumer-facing businesses
Retail, Franchise, Hospitality and E-Commerce Contracts
The contract sits behind every booking, order, delivery and cancellation. Ian's Covenant helps Irish businesses set clear customer terms, review supplier agreements and understand franchise commitments.
Based in Navan, County Meath. Supporting clients throughout Ireland.
Retail
E-commerce
Franchises
Hotels and restaurants
Events
Terms that match the work
Customer, supplier and venue agreements
Clear wording should reflect how orders, bookings and deliveries actually happen.
Agreements for day-to-day trading
Contracts for Consumer-Facing Businesses
Each agreement should fit the way your team takes orders, manages stock, serves guests or runs an event. We can draft documents or review terms you have been asked to accept.
Retail supplier and fulfilment agreements
Address stock specifications, lead times, delivery performance, shortages and who takes responsibility when plans change.
Useful for stock supply, distribution and delivery arrangements.
Franchise agreement reviews
Examine fees, territory, brand standards, reporting, renewal rights and restrictions before you commit.
See the obligations that matter over the full agreement term.
Venue and corporate bookings
Record dates, deposits, guest numbers, cancellation terms and arrangements for changes or rescheduling.
Make booking responsibilities clear to both sides.
Restaurant, catering and event supply
Agree quantities, service windows, setup and breakdown duties, insurance and supplier responsibilities.
Connect catering and event supplier terms to venue requirements.
Good terms make the next step clear.
For online sellers
Getting Online Terms Right
Your website terms should follow the customer through the real buying process. If stock runs out, delivery shifts or a return is requested, the terms need to explain what happens next.
Discuss your online termsClarity reduces avoidable disputes.
Orders, prices and availability
Explain when an order is accepted, how pricing errors are handled and what happens if an item is unavailable.
Delivery and responsibility
Set out delivery estimates, dispatch arrangements and the point at which responsibility for the goods changes.
Returns and cancellations
State the process, time limits and any relevant conditions so customers know how to make a request.
Website wording and fulfilment
Align the published terms with how your staff pick, pack, ship and handle customer queries. A mismatch can cause friction.
Hotels, restaurants and event teams
Venues, Bookings and Events
Booking terms need to give your team a practical way to manage deposits, changes and supplier coordination. The written agreement should match the service you have agreed to provide.
- Corporate booking agreementsCover dates, deposits, cancellation, rescheduling and agreed room or venue use.
- Catering arrangementsConfirm guest numbers, dietary requirements, service windows and changes to the brief.
- Event supplier termsSet out setup, breakdown, access, liability and insurance responsibilities.
Coordination belongs in writing.
Before you sign
Franchise Agreement Reviews
A franchise agreement can shape how you trade for years. A review identifies the obligations, limits and decision points to raise before you commit to the arrangement.
Know the terms you are accepting.
Fees and reporting
Review royalties, marketing contributions, payment rules and reporting duties.
Territory and exclusivity
Check territorial rights, reserved areas and restrictions on other activities.
Standards and audits
Understand brand requirements, operating rules, inspections and audit rights.
Term and renewal
Look at duration, renewal conditions, transfer rights and termination triggers.
Supplier commitments
Check required purchasing arrangements and how they affect operating costs.
Points to raise
Identify terms to clarify or discuss before entering a multi-year commitment.
Start with the agreement
Talk Through Your Retail or Hospitality Contract
Tell us what your business does, which agreement needs attention and when you need to act. Ian's Covenant is based in Navan, County Meath, and works with clients throughout Ireland.